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Common queries answered

Frequently asked Questions

Yes! Free shipping to all Europe, USA, Canada, and most other countries.

However, our products are shipped from abroad and some countries have extra import or duty taxes such as (Canada and Europe).

Typically, shipping time is 7-10 days. So it usually takes less than 20 business days for you to receive your order (but will depend on the doll type and shipping destination)

Once the product is ready and has shipped (usually 3-5 days after your order) we will send you a tracking number via email and it will also show up in your My Account page on the website. Just have your OrderID and Email from your order confirmation email ready and you can track your order on our Track Order Page.

Safe Sex Dolls uses UPS, DHL, and FedEx depending on your shipping address and location.

No returns are accepted under any circumstances. All sales are final. Due to the nature of sex toys, returns are not allowed for any reason. You may cancel your order prior to work being started on your doll, and there is a 20% restocking fee. Work commences upon payment clearing.

If you entered the wrong shipping address please notify us immediately so that we can make the adjustment before the order is shipped.

We provide support via live chat and email at [email protected] Or call us toll free at 1 (833) 266-DOLL (3655)

If you entered the wrong shipping address please notify us immediately so that we can make the adjustment before the order is shipped.

We ship our products worldwide (except Muslim countries), however there might be some restrictions in certain countries.

Shipping is included, but in some countries extra import taxes might apply sometimes in case there is a customs inspection (e.g. Canada, Europe, some countries in South America). Please reach out to us if you have any question

  • Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.
  • There is no specific indication on the box that reveal the contents inside.
  • Your doll will be labelled “mannequin” (for custom clearance).
  • Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.
  • Your billing statement on your credit card will show a charge from “AppZoot Inc.” our parent company.

If you do not want to receive the order at your home, you can always have it held for pickup at a FedEx store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience. Once you receive your tracking number simply contact the shipping company (UPS/DHL/FedEx) and arrange to have it held for pickup at your nearest location.

Photo ID and signature are required for delivery.

Usually we can’t stop an order after 24-48 of submission, so please let us know asap and we’ll see if we can modify your order. If it is possible to stop your order there will be a 20% restocking fee. Work commences upon payment clearing.

No, the dolls do not come with the outfit shown in our images.

We offer high quality medical silicone dolls and TPE dolls, read the dolls descriptions to understand more about every specific model or please contact us.

Our dolls also have a flexible and fully articulated posable skeleton that will allow you to use them in any position you ever imagined.

All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Their bodies simulate lifelike vagina, anal and oral sex openings (oral for TPE and a few silicone models only).

Both TPE and silicone are waterproof.

TPE and silicone dolls do not contain any harmful, toxic or itchy material or chemicals. TPE and Silicone dolls are sterilized and made with similar components as sex toys.

If you had any allergic to silicone in the past, we won’t recommend you using a sex doll.

Our custom dolls are typically shipped directly from China from our manufacturers straight to our customers country and then to the shipping address provided at time of purchase. Dolls and products from our in stock inventory which are not customized will be shipped from our warehouse in Canada (this will be noted on the product page).

Still need help? Check out our support center


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Free Worldwide shipping

On all orders

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Hours : 9am - 5pm (Mon-Fri)
Toll Free: 1 (833) 266-DOLL
Toll Free: 1 (833) 266-3655

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We use discreet packaging

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